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Archived: Dilston College

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Inspection report

Date of Inspection: 14, 15 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 80.59 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2013 and 15 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff told us they had received the training they needed to carry out their role and felt supported by management. One staff member said, "I feel I have had enough training to do the job, yes. I would like more training in autism though as more and more students are coming to the college with autism." Another staff member said, "Anything to do with health and social care is kept up to date, all our mandatory training."

Staff said, and records confirmed they had completed an induction at the start of their employment which assisted them in their role. Training reflected vocational studies as well as basic training. We looked at staff training records and certificates to evidence the training staff had received. These showed that training in a number of key areas, such as emergency first aid and medication, had been completed. In addition, staff had undertaken training related to the specific needs of the students they cared for, such as training in challenging behaviours, hearing impairment and art therapy. We noted however, and staff and records confirmed, that there was no programme in place to refresh such specialised training.

Electronic training records held by the provider showed dates when certain training had to be refreshed. We found that staff training was up to date and the provider monitored training requirements appropriately.

Staff said one to one meetings known as supervisions took place regularly with their line managers. In addition the manager and staff said that 'observations' of the standard of staff care delivery were done regularly. Supervisions and observations are important as they support staff to carry out their responsibilities and to deliver care to people to an appropriate standard.

We saw that the service had an appraisal system in place where staff and their manager met on an annual basis to discuss their performance throughout the year. Appraisals are important as they provide a formal tool through which both the staff member and their manager can talk about performance issues across the year and for example, raise concerns or ask for additional training.

We found that staff received appropriate training, professional development, appraisal and supervision.