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Archived: Totnes Domiciliary Care Service (South Devon Support Service)

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All reports

Inspection report

Date of Inspection: 4 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF | 85.46 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they liked the staff that supported them.

Staff told us they enjoyed working at the home and felt supported. One member of staff said, “The manager is very supportive. If we tell her something, it gets dealt with." Another member of staff said “It is a great organisation to work for. We have a great team who have worked together for along time. We support and cover shifts between us so the people we support are not affected by us being on annual leave.” Staff said there was a low turnover of staff.

Staff said the training within the organisation was very good and that they had access to mandatory and extra training. We saw that extra training included dementia care, epilepsy training and dealing with challenging behaviour. We saw that new staff had completed a formal induction programme which had to be signed off within a six week period. The information mirrored a nationally recognised induction programme.

There was a mandatory training programme in place and all staff in both offices were up to date with mandatory training. A computer programme helped managers identify when staff needed to update their training. One of the managers said this was very useful to plan training locally.

Staff explained a new supervision programme had been introduced since the last inspection. We saw that this programme was called “Shape your future” and linked supervision sessions with the annual performance appraisal. Staff said they had found this change better as it focused on areas of work. We saw that supervision included team work, safe working and recording and reporting. The manager also told us staff had access to a telephone counselling service and supervision by a psychologist.