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Archived: Totnes Domiciliary Care Service (South Devon Support Service)

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Inspection report

Date of Inspection: 4 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF | 85.46 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People told us they were happy with the care they received and were able to make choices about their lifestyle. One person told us about their forthcoming holiday and how staff had supported them to buy new clothes.

Care records showed that the personal preferences of people had been recorded. This included what the person chose to be called, and other information such as religious beliefs and preferences regarding the support they required and requested. Examples included what social activities people chose to do and where they wanted to go on holiday.

During our inspection we saw that staff respected the choices people made. For example one person did not want us to see their room. Staff respected this choice. We also saw that people were supported in making choices about such things as their menu choices.

Records showed that people had been asked about their cultural and faith needs and that they were supported in attending a place of worship either with or without the support of staff.

Care staff told us that about how they provided support in a way that helped the person do as much as they could, or would like to do, for themselves. During our period of observation we saw staff encouraged people with their household tasks. We saw that staff offered this support in a sensitive and unhurried way.

During our inspection we saw lots of positive interactions which were respectful and promoted well being in people. People responded well to all members of staff and appeared to share mutual respect. We also saw that where people were unable to communicate they appeared relaxed in the company of staff.