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Archived: Totnes Domiciliary Care Service (South Devon Support Service)

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Inspection report

Date of Inspection: 4 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF | 85.46 KB


Inspection carried out on 4 September 2012

During a routine inspection

We (the Care Quality Commission) carried out a visit on 4 September 2012. We observed how people were being cared for and supported, looked at four care records and looked at other documents. We talked with three people who used the service and talked with five members of staff.

People told us they were happy with the care they received and were able to make choices about their lifestyle.

We found that people's needs were planned and delivered or supported in a way that helped to promote independence and ensure their safety. People were positive about the care they received. One person said "I am happy here. The staff help me if I need it but I am OK most of the time doing things on my own”.

We saw that comprehensive support plans and risk assessments were in place to help staff know how to promote independence but help keep people safe.

People spoken with said they felt safe living at the home. One person said they would speak to their favourite member of staff if they were unhappy or worried about anything.

People we spoke with told us they liked the staff that supported them.

Staff told us they felt supported at the home. Staff said the training within the organisation was very good and that they had access to mandatory and extra training. We saw that staff were supported through a programme of supervision and new staff had completed a formal induction programme.

The provider had systems in place to formally and informally monitor the service.