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Archived: Richmond House

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 76.75 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare

Reasons for our judgement

The atmosphere in the home was warm and welcoming and there was a sense of fun. We saw in the way people interacted with each other and with staff that people felt involved and safe at Richmond House.

We spoke with two people who lived at the home. We were told the staff were kind and helpful and people were satisfied with the care they received. One person commented, “I am happy”. Everyone we spoke with told us they were happy with the care provided to people who lived at the home. One person told us they “liked it” at the home. People reported staff were “nice” and told us they liked living at the home. We saw interactions between people throughout the day and observed people were friendly and tolerant of each other.

We observed staff were patient and kind in their interactions with people. We saw the staff took time to sit with people who lived at the home to talk with them and assist them in any way they could. We observed many interactions between people and the staff who supported them and saw that great emphasis was put upon empowering people to be independent. People were encouraged to do as much for themselves as they were comfortable to do. We saw one person was encouraged to make their lunch and a pudding for everyone who lived at the home for the evening. This they did happily with support from a staff member.

Care plans were in place for every person who lived at the home. These are essential to plan and review the specific care needs of a person and are a tool used to inform and direct staff about each person and their individual care needs. We looked at two care plans for people who lived at the home. We saw people who used the service were involved in making decisions, as much as possible, about their care and had signed their care plans to confirm they were in agreement with them.

Care plans covered all aspects of the person’s physical, emotional and psychological care needs. We saw care plans were person centred. There was a system in place to regularly update and review people’s care plans to ensure they were relevant and up to date. Risk assessments were completed for people who used the service. Risk assessments are a tool used to identify hazards and action staff must undertake to reduce the risk from the hazard.

We saw records that showed the involvement, when necessary, of external professionals, for example, community nurses, general practitioners, optician and chiropodist. This demonstrated the provider took appropriate action to ensure people’s care needs were met by appropriate professionals. The staff completed daily records for people who used the service. These records were signed, dated, factual and legible. We saw detailed records of the care provided to people and the activities people participated in. The records also evidenced clearly how staff supported one person to make choices regarding their own care.