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Archived: Richmond House

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 76.75 KB

Overview

Inspection carried out on 4 November 2013

During a routine inspection

We spent a day at the home and spoke with two people who used the service. We also spoke with the registered manager and three members of care staff. People told us they were happy with the care they received and that staff were kind and helpful. One person told us, “I am happy here”.

We found there were suitable arrangements in place for obtaining, and acting in accordance with, the consent of people who lived at Richmond House Care Home in relation to the care and treatment provided for them.

We saw there was appropriate referral and care planning documentation used at the home in respect of people who lived at Richmond House.

Richmond House had appropriate arrangements in place to ensure the safe management of medicines at the home. We saw there were appropriate arrangements for obtaining, recording, administration and safe disposal of medicines used at the home.

People who lived at the home were safe and their health and welfare needs were met by staff that had been appropriately recruited and were appropriately qualified, skilled, experienced and of good character.

Richmond House operated an effective complaints system which ensured that all feedback was dealt with appropriately and in a timely manner. People were supported to make complaints where necessary and were assisted by their key worker and/or advocacy services or other third party services who advocated on their behalf.