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Archived: Richmond House

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Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 80.26 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

During our inspection we spoke with the manager and staff regarding how the service was monitored. We also reviewed the records held within the home.

The manager explained that an audit was completed once a month by the manager. The manager had recently joined the organisation and explained that the Area Operations Manager had carried out the last audit. All aspects of the service were reviewed including the environment and how staff were supported to carry out their role.

The manager stated that the organisation sent people who lived in the home and stakeholders, a survey once a year to gain their opinions on how well the service supported people. We saw the survey was completed by both people who lived at Richmond House and also another service the provider runs. The manager told us future surveys would be completed for each service so the results would reflect the opinions of people from the separate services.

We saw that a member of staff reviewed the care plans monthly. The people who lived at Richmond House were also able to be involved in this process and were given an opportunity to raise any concerns or issues.

Complaints were dealt with in a respectful manner. We saw evidence that people’s views and concerns were listened to and acted upon in a timely manner.

Meetings were held frequently with the people who lived in the home and members of staff. This ensured that people were aware of any changes within the home, such as the recruitment of new staff.