You are here

Archived: Royal Mencap Society - 44 Harry Chamberlain Court

All reports

Inspection report

Date of Inspection: 18 June 2012
Date of Publication: 5 July 2012
Inspection Report published 5 July 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of the service that people receive.

User experience

We spoke with all three people living in the service. They told us that they were involved in decisions about the service and the care that they were provided with.

Two people told us how they had visited properties as they were planning to move house. They said they had been involved in the decisions about where they wanted to live.

We asked one person if they knew who to speak with if they had concerns about the service that they were provided with. They said "I'm happy, if I was not I would tell my key worker or the other staff."

Other evidence

People who used the service and their representatives were asked for their views about their care and treatment and they were acted on. People and their representatives were asked to complete satisfaction questionnaires and we saw the responses recently received by the service. People were further asked for their views about the service in 'resident meetings'. We saw the minutes from these meetings which showed that people chose what they wanted to discuss and how their choices about the service were listened to and acted on.

The registered manager told us about they monitored and assessed the service in house and records were seen which evidenced what they told us. The records seen included observations on staff competence with working with medication and finances, care plan reviews which reflected people's changing needs and preferences, health and safety and medication.

The provider had systems in place to monitor and assess the service provision which was confirmed in the provider visit reports that were seen.