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Archived: Royal Mencap Society - 44 Harry Chamberlain Court

All reports

Inspection report

Date of Inspection: 18 June 2012
Date of Publication: 5 July 2012
Inspection Report published 5 July 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People said that the staff treated them well and listened and acted on what they said.

Other evidence

Staff received appropriate professional development. We spoke with a staff member who told us that they felt that they were provided with the training that they needed to meet people's needs. This was confirmed in the staff training records that were seen. Training provided included fire safety, autism, Mental Capacity Act, medication and infection control.

The registered manager told us that six staff worked in the service and five of them had achieved a recognised and industry appropriate qualification for their work role such as a National Vocational Qualification (NVQ) in health and social care.

We saw three staff personnel files which showed that they were provided with one to one supervision meetings and annual appraisals. Staff were provided with the opportunity to discuss the ways that they worked and receive feedback on their work performance in these meetings. We also saw the minutes from staff meetings where the staff team discussed changes in people's care needs and methods of providing a safe and effective service to people.