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Archived: Royal Mencap Society - 44 Harry Chamberlain Court

All reports

Inspection report

Date of Inspection: 18 June 2012
Date of Publication: 5 July 2012
Inspection Report published 5 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We spoke with all three people living in the service. They told us about what they had planned for their day and they had chosen what they wanted to do. They were involved in decisions about the service and the care that they were provided with. One person said "I choose everything I want to do." They said that they had chosen the decor in their bedroom and they showed us the communal lounge furniture which they said that the people using the service had chosen. This meant that people expressed their views and were involved in making decisions about their care.

Two people told us how they had visited properties as they were planning to move house. They said they had been involved in the decisions about where they wanted to live. This was confirmed by the registered manager.

Two people showed us their bedrooms which reflected their individuality and choices. One person said that they had their own keys for their bedroom and that the staff asked them if they could go into their bedroom. This meant that their privacy was respected.

People said that the staff treated them well and listened and acted on what they said. One person told us that their key worker had encouraged their independence with their laundry and said "My key worker said go on try it and now I can do it." They also told us about other areas of their life that they did independently.

We saw people helping themselves to drinks and breakfast. One person made a cup of tea for a staff member when they arrived at the service. This showed that people's independence was respected.

During our visit we saw that the staff interacted with people in a friendly, respectful and professional manner. People made choices about their activities for the day and the staff listened and acted on what they said.

Other evidence

We saw the care records of two people who used the service and they both showed that people's diversity, values and human rights were respected. The care records identified people's diverse needs and how they were met in areas such as how they communicated and their specific individual needs.

People's care records explained the areas of their care that they could attend to independently and how this was promoted and respected.

The care records seen showed that people were given appropriate information and support regarding their care and treatment. They expressed their views and were involved in decisions. The records identified how people made choices in their lives and how their choices were listened to and acted on. People had signed their care records to show that they had agreed with the contents. The records were in text and picture format which was accessible to the people using the service.