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Archived: Royal Mencap Society - 12 Wales Street Requires improvement

All reports

Inspection report

Date of Inspection: 3 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

Overview

Inspection carried out on 3 February 2014

During a routine inspection

We spoke with two people who lived in the home. They told us that staff were very friendly and tried to help them as much as they could.

We spoke with a relative who confirmed that the service was very good: ��I have always been happy with the service. Staff are excellent��.

This was a largely a positive inspection. Everyone we spoke with said that care that staff supplied was good. We saw positive, friendly interaction from staff towards people. The standards we inspected, except one, were compliant.

They were issues that needed to be dealt with; consistently promoting a person's nutritional needs, always having enough staff on duty to be fully able to meet people's needs, additional staff training to include training in people's health conditions, and locks to bedroom doors need to be reviewed to ensure that people cannot be locked in their bedrooms.