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Archived: Royal Mencap Society - 12 Wales Street Requires improvement

All reports

Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF


Inspection carried out on 18 February 2013

During a routine inspection

We spoke with one person living in the home at the time of the inspection. Due to communication difficulties, we were not able to speak with other people. The person we spoke to confirmed that she was happy living in the home, and satisfied with the care that she received.

We spoke with two relatives. They all told us that staff had provided high quality care to their relatives.

One relative said: ��Staff could not be better. They are kind and professional��. Another relative said: ��Care is very good ��.

This was a positive inspection. The person we spoke with was satisfied with their care. People's relatives praised the service. We saw staff providing friendly, patient and helpful care. There were a small number of suggestions; for the organisation to recognise the quality of work that staff were doing, and to ensure detailed training for staff on issues such as dementia, autism and challenging behaviour.