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Archived: Royal Mencap Society - 12 Wales Street Requires improvement

All reports

Inspection report

Date of Inspection: 29 November 2011
Date of Publication: 16 January 2012
Inspection Report published 16 January 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People received effective, safe and appropriate care and support which met their needs.

User experience

We spoke with two residents who said they were happy living at the home.

Other evidence

We observed that staff provided good support to residents.

We looked at the two residents’ care records which clearly showed their likes and dislikes and how they would like to be supported by staff. Residents had been supported to make detailed personal records of what was important to them. One resident had a book of her favourite hymns as part of her record. Another resident had a notice board in her room to record going for medical check ups.

Residents had a full programme of activities to suit their needs. We were told that residents often went out in the local community to the shops and the bank and also attended day centres. One resident liked to visit a nail bar and also went to a Salvation Army group. Another resident was supported to go to bowling and swimming and attended a club. Residents had contact with their families and friends. One resident had attended staff training courses and made her own greetings cards which she sold at the day centre to make money to buy more materials.

We saw minutes of monthly meetings where residents discussed menu choices and activities they would like to do. Menu choices and activities were put in place were possible to meet the residents’ wishes.

The staff we spoke with said they enjoyed working at the home and it was a happy atmosphere to work in.