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Keychange Charity Rose Lawn Care Home Outstanding

All reports

Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development and told us that they now felt well supported to meet people’s needs and obtain appropriate training so that they were competent to meet those needs. We saw the registered manager praise staff when they had carried out their duties well. We saw evidence to show that when new staff were appointed they received training and support during their induction period to provide them with the basic skills they required for the job. Induction records were signed by the member of staff and their manager to confirm the training topics covered. People we spoke with praised the skills and attitude of the staff. They told us the staff

were well trained.

We saw evidence to show that staff received formal supervision and appraisals, at least twice a year, and also received informal supervision and support on a frequent basis. Supervision sessions on a one to one basis with each staff member were being carried out two monthly. A new plan and format for recording the supervision and appraisal process for staff had been introduced. These meetings were well documented and meaningful, however, the provider may wish to note that staff told us that they did not feel completely confident in how to complete supervision as they had not had specific training.

We were shown evidence of training that had been provided to staff since the start of their employment and was kept up to date. The training covered all required health and safety topics and also topics relevant to the health and personal care needs of people living in the home. For example, falls prevention, dementia, continence care and diabetes. One staff member was doing an open university course on social science and staff were able to access national vocational qualifications in care. This showed that the staff team had or were training to have the skills they needed to ensure people's needs were fully met. We also saw a plan of training courses booked for the coming year which showed that staff were supported to continue developing their skills and knowledge to meet people's needs.

We saw that regular staff meetings were now in place and looked at those minutes. The meetings were well attended and covered a wide range of topics such as expected standards and expectations for care, staff roles, use of mobiles and any particular concerns that had been identified. There were also separate senior staff meetings and a new senior staff team had been put in place with a clear job description. One staff member said how great it was to work at the home and that it was much better than other homes they had worked in. All staff spoken to said that “it was much better at the home” and that they felt well supported. The registered manager said that the home was working much better as a team and that they also felt better supported and praised the staff.