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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 79.27 KB


Inspection carried out on 22 October 2013

During a routine inspection

At the time of our inspection there were six people residing at Brigstock House.

On the day of our inspection we met with all six people using the service and observed how staff supported and cared for individuals. We saw that the registered manager and staff respected people's privacy and dignity and people were asked for their consent in relation to their care and support which the provider acted in accordance with their wishes.

We spoke with three people living at the home in some detail. One person told us �I have lived here a long time. This is my home and I like it very much�. Another person told us �The staff are all very nice. They help me to go out. I like going to the activities centre every day�. We saw that people were supported to undertake a range of activities in the community and had varied and individual routines.

We spoke with two family members of people who use the service. One person told us �I am extremely happy with the care and support that is provided. All the staff are lovely and very supportive�. Another person told us �Communication with the home and staff is good. If I had any concerns or problems I know who to speak with and how to make a complaint�.

People had consented to their care and treatment. Where people did not have the capacity to consent, decisions would be made in their best interest and with people�s family members fully involved. People's needs were assessed and their food and drink choices met their religious, cultural and specialist nutritional needs.

The home had an appropriate and safe system in place for the recruitment of staff. All staff received regular training and supervision. Staff had completed training on the safeguarding of vulnerable adults and knew how to report any concerns and were familiar with the safeguarding processes in place within the home.