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Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 18 October 2013
Inspection Report published 18 October 2013 PDF

Overview

Inspection carried out on 4 September 2013

During a routine inspection

We spoke with eight people and three peoples relatives during this inspection. People told us they were asked for their consent before they received any care or treatment. People we spoke with told us they made daily decisions for themselves. One person told us, �I can have a lie in if I want one, I am offered choices. I choose the clothes I want to wear and there is a choice of food offered�.

Due to the nature of their conditions not everyone who used the service was able to speak with us. People we spoke with and their relatives were happy with the care provided. Comments included, �I�m satisfied with the staff, I think they are good� and �I always feel safe here, the care is good� and �I think the care is fantastic. I sometimes pop in at any time and I am always satisfied with my relatives care�.

We found people were protected from unsafe or unsuitable equipment as regular servicing and maintenance checks were in place.

During our inspection we observed there were not always enough qualified, skilled and experienced staff to meet people�s needs. We had some concerns that people�s needs and preferences were not always being met.

The provider had an effective system in place to regularly assess and monitor the quality of service people received.