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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF | 89.93 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. One person told us,” I have everything of my own here and I feel safe and very settled.” Another person said that having their own door key to their room enabled them to feel secure. Three family members spoken with told us that they felt their relatives were safe at Cherrytrees.

We spoke with four members of staff. They demonstrated they were aware of the different types of abuse that could take place and the signs to look out for. Staff understood what was meant by 'whistle blowing' and knew what to do if they wanted to raise a concern. This further ensured people’s welfare needs were protected.

We saw that the provider had a copy of the local authority safeguarding policy and procedures and an in-house policy. Staff were able to access these in order to follow the appropriate guidance and procedures if they thought any abuse was taking place. This meant they could respond to suspicions or allegations of abuse or neglect to make sure vulnerable adults were protected.

The manager told us that 13 staff had received safeguarding vulnerable adults training in the previous week. The manager said that some care workers and nurses who also needed updates were booked on the course for March 2013. Staff training records confirmed that safeguarding training had been provided.

The manager told us staff had awareness of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLs). We spoke to two staff members who told us that they were aware of the importance of choice and decision- making, and what must be done when people did not have the ability to make their own decisions. This included the completion of specific documentation to support the outcome of any decisions made. The training records we looked at showed that a number of staff had attended training in the Mental Capacity Act 2005 and DoLs.

Staff we spoke with during this visit raised no concerns about the care practices of their colleagues or the welfare of the people who used the service.

At the time of this inspection there were no safeguarding referrals under investigation with social services. As part of this review we contacted the Local Authority. They told us they had no issues with the service at the current time.