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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF


Inspection carried out on 24 January 2013

During a routine inspection

People told us that they were happy with the care and support they received at the service. Comments included, �I am kept comfortable and the staff help me a lot.� One person�s relative told us, �They are all lovely here. They are looking after my X very well. I give them ten out of ten, X always looks clean and comfortable.�

During our visit we saw care staff communicating positively with people who used services. People who required support with their personal care needs were treated with respect and dignity. Where people�s communication abilities were limited, we saw that nurses and care staff had a good understanding of people�s body language and responded appropriately.

Staff told us that they received supervision but, when asked, were unsure of how often this took place. Records seen indicated that supervision was being carried out. The registered manager acknowledged that improvements were needed to ensure staff supervision and appraisals took place regularly and told us she had plans to "crack on with the supervisions and appraisals."

From speaking with the manager and staff it was clear that they had a good knowledge and understanding of people's needs and how best to meet those needs. We saw staff supporting and assisting people at a pace that was unhurried and met their needs.

The provider had systems in place for regular monitoring of the service.