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Inspection report

Date of Inspection: 27 June 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF | 85.66 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by other authorities. We talked with commissioners of services and talked with other authorities.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We asked people who lived in the home about how safe and secure they felt. People told us that they felt well protected and safe living in Calderthwaite. We asked them about the provider and the staff and this is what people told us:

"We have good staff here and no bullying."

"I am a bit of a worrier but I realise that there is nothing for me to worry about in the home."

We looked at the written notes of care and we did not detect anything concerning.

We observed staff working in a respectful and caring manner. We asked staff about safeguarding vulnerable people and they had a good working knowledge of how to do this. Staff told us that they had received on going training about protecting vulnerable people. We saw records that confirmed this and we saw that the provider was trained to teach people about safeguarding.

When we visited the home we saw that staff could easily access information about local safeguarding protocols. Staff told us that they would contact the local authority or the Care Quality Commission but that they felt they would never have to do this as the provider was fully aware of her responsibilities under safeguarding.

We looked at some recent recruitment and we saw that all new members of staff were fully checked before they had access to vulnerable people.

We judged that people in this home were protected from harm and abuse because the provider only took on staff who were suitable to work with vulnerable adults. We had received no recent safeguarding alerts but had evidence to show that if there had been any concerns these were dealt with appropriately by the provider and the local authority.