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Archived: Calderthwaite

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Inspection report

Date of Inspection: 27 June 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by other authorities. We talked with commissioners of services and talked with other authorities.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke to all six people who lived in Calderthwaite, we observed them being given support, we sat down with some of them at lunchtime and we asked for their views and opinions. We also read individual care plans and we spoke to health care professionals who were visiting the home.

People told us that they were happy in the home. Here are some of the things people told us:

"It's okay here… Sometimes I can feel bored but I do my crossword and read my newspaper. I go out with the provider and with my family. The staff are fine and it is comfortable here."

"It's lovely here… I'm well looked after."

"I let myself get a bit down but was helped to deal with it. I saw the doctor and had been encouraged to go out more."

"What would there be to complain about?[The provider and her husband] are here all the time to look after us."

We read each individual written plan of care. These were in a narrative form and give lots of details about each person's needs, preferences and support. Each plan was written in a very individual way that reflected that person's needs and aspirations. We saw, for example, that plans gave detailed guidance about personal care needs, food preferences and general lifestyle choices. The plans also guided staff about how to support people who were suffering from ill health or mental frailty.

The written plans of care and the daily notes gave us evidence that the staff team consulted healthcare professionals on a regular basis. We met two of these visiting professionals on the day of the inspection and they were happy with the way care was delivered in the home. We saw evidence on file to show that people were supported to get the right kind of medical support. In some instances people were also helped to access the support of specialists like psychologists, speech and language therapists or occupational therapists.

We observed staff interacting well with people. Staff told us that they did read care plans on a regular basis and discussed people's care each day. We had evidence to show that staff knew each person very well and we observed caring and sensitive interactions.

We asked people about activities and outings and everyone we spoke to said that they had their own hobbies and interests which they preferred to follow on their own. People told us that they didn't sit in the lounge area but visited each other in their own large rooms. No one in the home wanted set activities. We saw that instead of activities in the home the provider took people out into the community.

We saw a lot of evidence to show that people were very involved with the local community in Seascale. People went out individually or in groups to any local activity and each person had things that they attended on a weekly basis. We spoke to one person who said that they went out to the local hairdresser, to a coffee morning and church every week and that this along with TV and newspapers was enough for them. Another person said that they went to collect money and have lunch out once a week. We had evidence to show that people went shopping and that they were part of everything that went on in the village and in the home.