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Inspection report

Date of Inspection: 9 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 72.37 KB


Inspection carried out on 9 October 2013

During a routine inspection

When we visited Hubbard Close on 9 October 2013, we spoke with three people who use the service and two staff members. We also used a number of methods including observation to help us understand the experiences of people who used the service. We found that people looked relaxed and comfortable in the company of staff who were supporting them. One person said, “I’m happy here.”

We found that people received treatment from a wide range of professionals. One person told us, “I see the doctor when I need to.” This meant that people’s health and well-being was protected against the risks associated with unsafe or unsuitable care and support.

We found that people received their medicines at the appropriate time. The medication administration record (MAR) sheets were fully completed in line with best practice.

People were supported by staff that were appropriately trained, supervised and appraised. Staff said that the training equipped them with the skills to do their job effectively.

The home had effective systems in place to ensure that both staff and people's records were stored securely and accurately maintained so that confidentiality was protected.