Archived: Easemore Road

Some of the people who lived at the home were unable to communicate their experiences and views about the care they received. On person who lived at the home and was able to speak with us said: 'I like it here' and 'Staff help me when I need them to.'

After our inspection we spoke with two family members. They were positive about the care and support provided. One family member said that they were: 'Really pleased with the care and support X (person's name) was getting.'

We also looked at records, and spoke with one member of staff and a person who lived at the home.

Every person had individual plans of care, based on their learning disability and other health needs. It was clear from what we saw on the day of our inspection that staff knew people's social and health care needs. This was demonstrated in the staffing levels that made sure people received the individual support they needed at the right time.

We found that the information that was important to people's day to day care and support was available. This information was in every-day language and with pictures to ensure people who lived at the home could understand what was said. There were arrangements in place where required to help people with the bigger decisions so that their best interests were upheld.

We found that people had their own rooms which were private and personal to them. One person who lived at the home told us: 'My room is nice and I like it.' There were regular checks being completed to ensure that the premises were safe.

The provider had responsive systems in place to monitor and review people's experiences. These included the regular audits and quality checks that were carried out in the home. This ensured people received effective care that was of a good standard and kept people safe from harm.

People made choices about what they did and what they ate and were supported to develop their independence skills. One person told us about the luncheon club they went to, which they enjoyed.

Staff knew how to support people to meet their needs and referred people to other health professionals. Staff followed advice from other professionals to ensure people's health and well being.

Staff knew how to safeguard the people living there from harm. We observed that people were comfortable in the company of staff and staff had received training to support people with their behaviour safely.

Staff told us they were provided with, 'Very good' training opportunities to keep people safe and meet their individual needs. This enabled them to offer effective care and support to the people who lived at the home.

One person said if they were not happy they would tell the staff. Family members and staff told us they were familiar with the complaints process. The provider had systems in place to monitor and review people's experiences and complaints.