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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 8 February 2014
Inspection Report published 08 February 2014 PDF | 79.46 KB

Overview

Inspection carried out on 16 January 2014

During a routine inspection

During our inspection we spoke with one person supported by the service, three support staff, the administrator and the location manager.

People spoke positively about the care and support provided by the service. One person told us; “I’m happy, everything is going well”.

A comprehensive assessment and care planning process was in place. Records were reviewed and updated on a regular basis ensuring information was accurate and up to date. Records reflected the individual needs of people and how they wished to be supported. Due to the complex needs of people additional support was provided from a variety of specialist health and social care professionals.

Suitable arrangements were in place with regards to safeguarding and protection ensuring people's rights were upheld.

Relevant recruitment checks had been carried out prior to people commencing work ensuring their suitability for the position. On-going training and development was offered to staff. New training had been introduced covering specific areas of support offered by the service enabling staff to develop their knowledge and skills about the complex needs of people.

Systems to monitor and review the quality of service provided were in place to check that people received a quality service.