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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF | 83.09 KB

Overview

Inspection carried out on 12 December 2012

During a routine inspection

During our visit we had the opportunity to speak with three people who use the service. Two people did not wish to answer specific questions about their care and support but were observed interacting with staff. We found that people had a good rapport with staff and interactions were relaxed and friendly. One person spoken with told us, “I’m very happy, they [the staff] help me do what I need” and “we work well together”.

There was evidence that people were involved and consulted with about their care and support. People were able to express their needs and wishes and these were taken into consideration when planning their support.

We were shown information about new training which had been developed for staff and was to be provided in the New Year. This course focused on the specific and complex needs of people supported by the service and the legal framework which supports it.

Some of the people supported by the service had particular restrictions or agreements in place and required very specific care and support to meet their complex mental health needs. This was done in partnership with specialist health care professionals who assisted the team in maintaining people’s health and well being.