Archived: Bromsgrove Road

We inspected Bromsgrove Road and spoke with one of the three people who lived at the home. We spoke with two members of staff on duty and a manager who worked for the provider. The registered manager was not on duty at the time of the inspection. We were unable to hold conversations with most of the people who lived at the home due to their communication difficulties. We spent time and observed the care and support people received.

We read parts of care records for three people and other supporting documents for the service. We saw that people were respected by staff. Staff asked people if they were happy with them giving care before they gave it.

People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that staff were aware of each person's needs and how to give care and support to meet those needs. One person told us they were: 'Happy here'. We saw that staff were kind and caring in their approach to people who lived in the home.

We found that medicines were prescribed and given to people appropriately that ensured they were managed safely.

There was a complaints procedure in place at the home. We found staff knew how to support people to make a complaint if they needed to.

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People we spoke with told us they were happy living at the home. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards people they supported.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

People told us they had been able to have their say in how the home was run. We saw that people had attended house meetings and had been asked and supported to complete questionnaires about the home.

We found that the provider had systems in place to regularly assess and monitor the quality of service that people received.