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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF | 86.52 KB

Overview

Inspection carried out on 22 January 2013

During a routine inspection

During our visit we spoke with two members of staff and the manager. We were unable to speak with the people who use the service about their care so we contacted the relatives of two people to ask their views on the support provided.

Both relatives we spoke with commented that the staff provided a good standard of care and their relatives who were using the service were both happy and settled. During our visit we saw the staff speak with the people who use the service is a positive and encouraging way and treated them with dignity.

A relative and two members of staff we spoke with all confirmed that there had been a problem with the central heating system which had left the home feeling cold.

The members of staff felt that they had enough training to do their job and were given support from the senior staff.

A relative we spoke with said "I can't speak more highly about them".