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Archived: Forest Edge

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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 26 September 2013, talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before care workers began work. We looked at the personnel records for four care workers. These confirmed that they had been interviewed, that references had been requested and that the provider had completed appropriate background checks before they started work at the home. We saw that care workers had completed application forms. The application forms provided details of people's employment history with reasons for leaving their previous jobs. New care workers were asked to account for any gaps in their employment history. This helped the provider to ensure that potential new care workers were of good character.

The personnel records for care workers contained evidence of the interview they had undergone prior to appointment. Interviews were conducted by the registered manager and a standard set of questions was used. New care workers completed a written questionnaire to ensure that they were physically and mentally fit for the work that they were applying for. Care worker personnel records included proof of identity, photographic identification, proof of residency and two references, one of which was from their previous employer. We saw that checks had been undertaken for all new care workers with the Disclosure and Barring Service (DBS). The DBS replaced the Criminal Records Bureau (CRB) in December 2012. The service checks if people are safe to work with vulnerable adults. It is illegal for an employer to recruit someone who has been barred by the DBS.

The registered manager confirmed that new care workers only started working at the home once the results of the DBS checks were known. Care worker personnel records showed that the service had taken note of care workers previous experience and training and there were copies of certificates to verify that training courses had been completed. We also saw that new care workers had completed a seven day induction programme and had received training in key areas such as safeguarding of vulnerable adults, first aid and food hygiene. This helped to ensure that care workers had the right skills and experience to fulfil their role. This meant that there were effective recruitment and selection processes in place.