All inspections: Hamilton's Residential Home

Many of the people who use the service were unable to communicate and tell us what they thought of the quality of their care, due to their communication difficulties. However, through observation during the inspection we were able to observe staff supporting people who use the service in a respectful way and observed staff taking time to explain where possible the options available and involving people in making choices.

To help us to understand the experiences people had we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

We spoke with a relative of someone living within the service. He expressed a positive view of the service and was happy with the quality of care given He stated that his wife was treated with respect and dignity.

Other people who were able to speak with us said that they were very happy with the care and support they received and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs quickly and that the manager talked to them regularly about their plan of care and any changes that may be needed.

Some people were able to tell us about the home. All the comments were positive. People said they felt well supported by the staff.

One person commented: "this is a care home and the care is very good. The staff do a good job."

People said there was a family atmosphere in the home. They said they can do what they want. They said they can get up and go to bed when they want to. They can have their meals in their room. When they want a wash or a shower they ask the staff and they will help them. They said they do not have to stick to a routine and they like that.

Not all the people living in the home were able to tell us about their experiences so we observed the interactions between the people living in the home and the staff.

Staff were kind and respectful to the people living in the home.

People looked relaxed and some people were participating in the activities provided.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Hamilton's Residential Home

All Inspections

3 March 2013

During a routine inspection

15 February 2012

During a routine inspection

Reports under our old system of regulation