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Archived: Truro Internal Homecare Agency

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 16, 17 April 2014
Date of Publication: 6 June 2014
Inspection Report published 06 June 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2014 and 17 April 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

All of the people we spoke with told us they were happy with the staff who supported them supplied by Truro Internal Homecare Agency. Comments included “Inspirational”, “very friendly, very professional” and “we do get on brilliantly”.

The seven staff we spoke with during our inspection told us they enjoyed their work and felt supported by their manager and team leaders. Staff comments included “I love the job I do”, “it’s lovely job, very satisfying”, “everyone has excellent standards”, “there is always someone on the end of the phone if you need help” and “we have good support”.

There was a formal structured induction process available to support new members of staff when they joined the organisation and we found that all existing members of staff were currently re-doing the common induction standards (CIS) workbooks with the aim of achieving 100% for all of the included tests. The CIS is a national tool used to enable care workers to demonstrate high quality care in a health and social care setting.

We reviewed the services training matrix which recorded details of the training completed by each member of staff. The training matrix was used by the manager to monitor the training needs of individual member of staff. We compared the information in the training matrix with the copies of training certificated in the three staff file we inspected. This analysis showed the information in the training matrix was accurate and up to date. We saw records that demonstrated all staff had completed training in relation to a variety of subjects including; the Mental Capacity Act, safeguarding of children and vulnerable adults, fire safety and food safety. In addition we saw that all staff had completed a two week training course on providing support to people who had experienced a stroke. One person who used the service told us “there training was obviously good”.

Supervision is a vital tool used between an employer and an employee to capture working practices. It is an opportunity to discuss on-going training and development. We saw all staff had received supervision from their team leaders. Staff supervisions consisted of observation of care provision during care review meetings and formal face to face meeting between staff and team leaders. Thew records of these meetings demonstrated they had provided an oppertunity to discuss the care observations and other relevant issues.

Staff told us they had recently completed the annual appraisal process with support from their team leaders. The provider may wish to note a number of members of staff told us they had found the new appraisal process “difficult and quite stressful”.

We found monthly staff meetings had been completed and the minutes of these meetings demonstrated staff had been able to discuss issues openly and resolve them with support from the manager and team leaders.