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Archived: Milton House Requires improvement

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Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 - Easy to Read PDF


Inspection carried out on 4 February 2014

During a routine inspection

We looked at the personal care or treatment records of people who use services, carried out on a visit on 4th February 2014, observed how people were cared for and talked to staff and relatives. We looked at the action plan requested at the last inspection visit and observed changes made as a result of the plan.

We found staff treated the people with privacy and dignity and staff were encouraged to observe each other and share good practice. One relative told us, �The staff are warm and caring�.

People�s needs were assessed and care plans were clear and individualised, reflecting the needs of people who use services. Staff and the activity coordinator planned activities and people were taken out regularly.

One person told us, �The staff are always kind to me.�

A healthy balance and choice of food was offered using a new provider of ready-made meals, following an in-depth consultation, tasting and evaluation process. People were offered choice and meal times were managed to include all staff resulting in a calm, peaceful mealtime. Dietary needs were met and staff were properly trained in food hygiene. Specialist dietary advice was followed in the management of a person�s medical needs.

Suitable arrangements were in place to ensure that people were safeguarded against the risk of abuse. All staff had been trained in safeguarding adults and safeguarding was a regular training session at team meetings.

The home had assurances in place to assess and monitor the quality of services.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.