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Archived: Milton House Requires improvement

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Inspection report

Date of Inspection: 2 February 2011
Date of Publication: 26 April 2011
Inspection Report published 26 April 2011 PDF | 147.63 KB

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Inspection carried out on 2 February 2011

During a routine inspection

People who use the service told us that they were involved in decisions which affected them which included meal choices, activities and holidays.

They told us that their privacy and dignity was respected and that staff call them by their preferred name. Staff did not always knock prior to entering their bedrooms. One person told us that they would like to get up a bit later in the mornings but can go to bed at a time convenient to them.

People who use the service told us that they are consulted on their care and treatment. They told us that they were well looked after and that they received good care.

They told us that volunteers had recently become involved with the home to provide friendships for them. They told us they had access to some leisure activities but not as much as they would like.

People told us that the food was very good and they were given enough to eat and drink. They told us they were given a choice of two meals each day at lunch time.

They knew who to speak to if they felt they were being badly treated by staff and knew how to make a compliant. They told us that monthly house meetings took place which enabled them to raise issues that concerned them.

People told us that they liked living at the home, they felt it was kept clean and well maintained.

They told us that staff give them their medication and that they get it at the required time. People told us that they thought the home could do with more staff at certain times of the day and should employ more male staff. They are not involved in interviewing staff

People told us that they were anxious about recent staff changes. The registered manager had left and a new manager was due to start at the home. They told us that the new manager had been visiting the home and getting to know them

People told us that they thought the regular staff were well trained. They also said that the staff that come in at short notice were not and did not know what to do.

Staff told us that they felt they were well trained and supported, with regular supervision taking place. A bank worker told us she had a brief induction into the home.