Although some cosmetic work was still required, we found work had been undertaken to make improvements to the premises to ensure the safety of people who used the service, staff and visitors.
People's individual needs were assessed and support delivered in line with person centred plans of care that met their needs and protected their rights.
We found the home to be clean and people were cared for in a hygeinic environment. The premises required some work to be brought fully up to standard.
The provider had a comprehensive recruitment policy and procedure which ensured staff were suitably skilled, qualified and of good character before they began employment in the home.
The provider had effective methods in place to assess and monitor the quality of the service provided for people. A suitable complaints policy and procedure was in place and was available in an easy to read format for people who used the service.
People living at the home looked happy in their environment and were evidently very relaxed and content in the presence of staff members. Evidence was available to demonstrate people living at the home were supported to experience a way of life suitable to their individual needs.
Comments received from the young adult and the relative were all positive. They were both complimentary about the staff team and the management of the service.