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Temple Grove Care Home Outstanding

All reports

Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 11 April 2014
Inspection Report published 11 April 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, were accompanied by a pharmacist and were accompanied by a specialist advisor.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

We observed that people were treated with courtesy by staff and at a pace appropriate to their needs. We saw that one person was given support with personal care and that the staff member offered this discreetly and with dignity and respect. There was a picture of each person outside their room with their preferred name. This meant that new staff had information on how to address people in accordance with their preference.

The provider may like to note that one person told us that they had been referred for physiotherapy support in October 2013 due to mobility problems. This was confirmed in the care records. They said that they had not heard anything since and did not know when they were going to get physiotherapy support. This person added that they had been had been left in their room on Christmas day and was not taken downstairs to the dining room in time for lunch. They said that they were eventually taken down as staff had "Forgotten" them and when they got there the food was cold. They added that they were "In tears" because of this. This person also said that they had asked for a cordless phone in their room as they found it difficult to move around but this had "Not been sorted".

We observed that six people were in the dining area sitting in wheelchairs to eat their lunch. It was not apparent why some of these people were required to remain in their wheelchair at this time. The provider may like to note that one of these people told us that they could get themselves up and dressed independently and this was confirmed in their care plan.

People were given opportunities to express their views about the care and support they received. One person told us that they could attend resident meetings where they could give their views and feedback. We saw records which confirmed that resident meetings took place every two or three months. The last minutes available were from a meeting in September 2013. We were told by the manager that a satisfaction survey took place in November 2012. We were shown the results received from family and friends of people that used the service, however, the results received from people who lived at the home were not available at the time of inspection.