• Care Home
  • Care home

Archived: Wurel House

135 London Road, Sittingbourne, Kent, ME10 1NR (01795) 430831

Provided and run by:
David Adeolu Adekola

Important: The provider of this service changed. See new profile

All Inspections

25 June 2014

During a routine inspection

This inspection was carried out by one inspector over seven hours who worked to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

People who used the service told us that they felt safe; staff knew people who used the service well. We saw that the risks associated with carrying out the care, support and treatment had been assessed and minimised. There was a plan in place to enable people's care to continue should a foreseeable emergency occur, for example a power failure.

We found that care files contained the information that protected people from the risk of receiving unsafe or inappropriate care or treatment. We found that people's records were being completed in such a way as to enable health issues to be followed up and to keep staff informed of a person's most up to date care needs.

Is the service effective?

People told us that they were happy with the care they received and felt their needs had been met. It was clear from what we saw and from speaking with staff that they understood people's care and support needs and that they knew them well. People we talked with were positive about their experiences of the service. During our inspection we talked with two people who used the service. People told us that the staff were caring. One person said 'The staff are very special people, they are very caring.' Another person said 'The staff are really caring, this is a nice house I feel safe here'. One relative commented that staff had been excellent at meeting people's needs.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers were patient and gave encouragement when supporting people. We saw that staff interacted positively with people who used the service. People we talked with about the service told us that staff were caring and friendly. We observed staff offering people choices. We talked with two people who used; they were happy with the care they had received.

Is the service responsive?

People's needs had been assessed before they moved into the home. We saw that each person had a named key worker and that systems were in place that enabled care plans to be reviewed and updated. We observed that staff asked people for their views and permission before providing any care or treatment. Records confirmed people's preferences, interests, aspirations and diverse needs had been recorded. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.

Is the service well-led?

Staff had a good understanding of the ethos of the home and quality assurance processes were in place. We saw that people who used the service were asked for their feedback about the service they received. People had opportunities to participate in residents and key worker meetings. People could be confident they would be listened to if they complained. One person told us that 'I can go to any member of staff if I am unhappy, they will listen to me. There were audit processes in place to monitor risks, safety and wellbeing.

23 September 2013

During a routine inspection

There were three people living in the home at the time or our inspection visit. People told us they were content living in this home and were satisfied with all aspects of the service. They said, " I like living here." "Staff are good." The service made sure people were offered choices about their care and treatment in ways they could understand. The atmosphere was calm and relaxed. We saw that people were comfortable with the manager and staff who were supporting them.

People were asked for their consent before any care or treatment was given.

People received care and support that was well planned and sensitively delivered.

People benefitted from the homely environment.

There were enough staff on duty at all times of the day and night to provide the support that people needed.

Effective quality assurance procedures ensured that people were provided with a good service.

Overall we found that this service was safe, effective, caring, responsive and well-led and had achieved compliance.

During a check to make sure that the improvements required had been made

The provider has taken action to address the area of non compliance. We were given evidence that staff have received training updates in the areas identified at the last inspection.

The provider has declared that in future Wurel House will ensure that all appropriate training both "in house" and external are conducted in a timely fashion to ensure compliance.

19 July 2012

During a routine inspection

We spoke with two of the three people who were living at the home. Both were pleased to tell us what they had been doing since our last visit. One person told us that they were going on a cruise next year and this year was going to have day trips instead of a holiday. People told us that they liked the staff and one person said he didn't have any favourites, but that all the staff were very nice. People told us about their daily routines and that they liked going out to do shopping, or to go for a walk, and just getting out and about.

Another person told us that they liked living at the home and that they'd 'got lovely stuff in their room and had a new carpet'. This person told us that they'd got lots of electrical gadgets, and DVD's.

19 January 2011

During a routine inspection

The people we spoke with said they liked living at the home. They told us that the staff are friendly and help them with looking after their rooms. People told us that the staff support them to go out, and when taking part in activities.

People knew who to speak with if they were unhappy with anything or if they were worried.

The people living at the home have all lived there for some years and were fully involved in the running of the home.