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Archived: Allendale House

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Inspection report

Date of Inspection: 28 December 2012
Date of Publication: 2 February 2013
Inspection Report published 2 February 2013 PDF | 81.48 KB

Overview

Inspection carried out on 28 December 2012

During a routine inspection

We spoke with three people who used the service, two relatives and six members of staff. We also spoke with a visiting health care professional. People who used the service told us they liked living at Allendale House. One person said, “It’s a nice place, some of the staff are really nice”. Relatives we spoke with told us they were happy with the care their relatives received. One relative said, “X is looked after very well”.

We saw that assessments had been made to identify if people had the ability to make decisions for themselves or if they needed support to do this. We also saw that decisions were made in people's best interests in consultation with their relatives and health and social care professionals.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People who used the service felt safe and staff had the knowledge and skills to identify and report any safety concerns. We saw that there was an effective complaints system in place which people and their relatives were aware of.