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Archived: Roberta House

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All reports

Inspection report

Date of Inspection: 9 February 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF


Inspection carried out on 9 February 2014

During a routine inspection

People who used the service told us what it was like to live at this service and described how they were treated by staff and their involvement in making choices about their care.

People said that they were happy with the care they received and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service had responded to their health needs quickly and that the manager had talked to them regularly about their plan of care and any changes that may be needed.

Many comments received were complimentary of the service. One person said �No concerns or worries this is the best place for me. Drink was killing me�. Another person said �Staff are brilliant. If you need help staff are there for you�. Other people were complimentary of the food and had no concerns about the quality of care. Another said when asked if he could talk to someone if they were unhappy said �I am very happy here, but if I wasn't I would talk to the manager�.

People were provided with a choice of suitable and nutritious food and drink. People told us they were happy with the food and liked the meals.

Regular health and safety checks took place to ensure the safety of people using the service. Information about peoples� experiences had also been asked for and gathered in such a way to allow for monitoring of risks and the quality of care delivery.