Archived: College Road Care Home

All Inspections

29 November 2011

During a routine inspection

At the time of the inspection visit there were two people living in the care home. Neither person was able to give verbal comments so we observed their body language, facial expressions and signs that they made to gauge their satisfaction with the service provided and their general well being. We also spent time in the care home observing interactions between the member of staff on duty and people living in the home. During the inspection the registered manager, the deputy manager, managers from other homes within the company and a company outreach worker had contact with the people using the service and we were able to observe these contacts. We saw positive interactions between managers or members of staff and people using the service. They were relaxed in each other's company and there were smiles from people when looking at staff. People using the service were spoken to with kindness and respect and they participated in some of the tasks of daily living. Prompting to carry out tasks was given by members of staff in a friendly and helpful manner. Managers and members of staff demonstrated an awareness of people's individual needs and provided assistance in a caring and supportive manner. People were happy in their surroundings.

See full summary of 29 November 2011 report See shortened summary of 29 November 2011 report

Reports under our old system of regulation

These older reports are from our old approaches to inspection, including those from before CQC was created.