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Keswick House Requires improvement

All reports

Inspection report

Date of Inspection: 9 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF


Inspection carried out on 9 September 2013

During a routine inspection

During our inspection we spoke with eight people who used the service, four members of care staff and the registered manager. People told us they were happy with their care. One person told us, �I want to live here forever. It�s good here�. Another person said, "We get to do what we want here. You name it, we do it�.

People told us they could make choices about their care and that the choices they made were respected by the staff.

We saw that staff understood people�s needs and people received support from staff in a caring and professional manner. Appropriate checks were made by the provider to ensure that staff were suitable to work with the people who used the service.

People told us they were happy with the food provided, and we saw that people could access suitable amounts of food and drink to keep them well.

We saw that people were not protected from the risks associated with medicines, because appropriate systems were not in place to ensure that medicines were stored and administered as prescribed.

We found that the provider did not have effective systems in place to consistently assess and monitor the quality of the service provided. People were at risk of receiving inappropriate care because of this.