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Keswick House Requires improvement

All reports

Inspection report

Date of Inspection: 2 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF


Inspection carried out on 2 November 2012

During a routine inspection

We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people using this service and because concerns had been identified about some aspects of the support people received. The visit was unannounced, which meant that the registered provider and the staff did not know we were coming.

We spoke with four people using this service, one relative, a health and social care professional and two members of staff. People using the service told us they liked living in the home. One person said, �I've live here a long time. It's perfect". A relative told us they were happy with the care provided.

During our inspection we saw that people were supported to make decisions and there was some evidence they were involved in the planning of their care. We saw that people were treated with care and respect.

We saw that most people were supported to access the community and that appropriate risk management plans were in place to promote independence.

We saw that staff had the required knowledge and skills to provide the level of care that people using the service required.

During our inspection we identified that adequate systems were not in place to assess and monitor the quality of the service. This meant the provider needed to make improvements to meet this regulation.