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Archived: Newcross Healthcare Solutions Limited (Truro)

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF | 77.3 KB

Overview

Inspection carried out on 3 December 2013

During a routine inspection

We visited the agency office and spoke with the registered manager, staff allocations officer, team leader, and the quality manager. We spoke to four people who used the service and five staff. People who received support from Newcross told us they were pleased with the care they received. One person told us “I would recommend them unreservedly” and “a very good service from really nice staff”. Other comments included “they (staff) are very focussed and utterly professional”, and “very good care”.

We found people were asked for their consent before care and support was provided.

People’s privacy and dignity was respected by staff when care and support was provided in peoples’ homes.

We found people were protected from the risks associated with the use of equipment as Newcross had provided appropriate training and guidance for staff.

Newcross undertook appropriate recruitment checks before staff began working for the service

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We saw records were stored securely and people’s confidential information was protected at the agency office.