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Inspection report

Date of Inspection: 29 May 2012
Date of Publication: 27 June 2012
Inspection Report published 27 June 2012 PDF

Overview

Inspection carried out on 29 May 2012

During an inspection looking at part of the service

A number of the residents at Willow House had dementia and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences of people have we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

Staff were observed to have a good rapport with people, encouraging them to join in with the activity 'A right Royal Occasion'. We observed that the majority of people were happy to take part in the activity, and enjoyed the experience, several of them joined in with the singing. We observed support being offered in a discrete and sensitive manner and all of the people responded positively to this.

People who could express a view told us they were very happy at the home. They said that the staff were helpful and looked after them well.

Relatives informed us that they were consulted about their relative�s care needs, as and when appropriate. They told us they felt able to raise any complaints and they were confident that there concerns would be responded to and dealt with quickly.

People told us the manager was always around to help them.