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Thalassa Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 28 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF | 80.46 KB

Overview

Inspection carried out on 28 October 2013

During a routine inspection

There were processes in place to support people to make informed choices about the care and support they received.

Each person living in the home had a detailed plan of care that included their individual needs and wishes and also recorded people�s physical and emotional needs.

A person living in the home told us. �It was an enormous decision for me to move here but I am really happy. The atmosphere is cheerful and friendly but always efficient. The administration is good from the top to the bottom and they take all the worry out of everything�.

We spoke with staff and reviewed records which showed us that people were protected from risk of abuse and their care was planned and delivered in a safe manner.

People were protected by their being a robust staff selection and recruitment process and staff had the skills they needed to safely support people.

Complaints and concerns were recorded and responded to in a timely manner.

Comments from families that spoke with us included. �The manager and staff are great, I can�t fault them. We have had some difficult issues to deal with and they have been very supportive. If I ever have to go to live in a care home I hope it is here.�