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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs. The

provider was meeting this standard.

User experience

People who use the service were not able to comment on this outcome. Relatives told us that the staff were well trained and very caring. One relative told us “The staff here are very good at meeting every ones needs because they know the people who live here really well. They seem well trained and always have a kind and sensitive approach”.

Members of staff told us that they felt they received enough training to enable them to do their job well and received regular one to one supervision. One member of staff told us “I had a full induction when I started and received all the mandatory training. I have regular supervision so that I know how I am doing and what training would benefit both myself and the people who live here”.

Other evidence

Staff received appropriate professional development. Records of training attended by staff showed that they were up to date and included reminders for refresher training.

Staff we spoke with said they had attended all relevant training. Staff told us they received regular ongoing supervision and the service supported them to attend training

days. Staff we spoke with told us that the training offered enabled them to do their job with confidence. This was supported by a learning and development plan in place. Staff training needs were identified through one to one supervision and the appraisal system and additional training was provided for staff to help them meet the needs of people who used the service. This included updates and refreshers in safeguarding, first aid, health and safety, end of life care and mental capacity. This meant that staff had an appropriate level of knowledge, competencies and experience to meet the needs of the people who use the service.