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Inspection report

Date of Inspection: 27 October 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

Overview

Inspection carried out on 27 October 2011

During a routine inspection

The people that use the service at Maylands have learning difficulties and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences people have, we used our Short Observational Framework for Inspection (SOFI) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

We spent one hour watching before and during lunchtime and found that overall people had positive experiences. The staff supporting them knew what support they needed and they respected their wishes if they wanted to manage on their own. The support that we saw being given to people matched what their care plan said they needed.