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Fouracres Care Services Inadequate

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Inspection report

Date of Inspection: 12 April 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF | 78.39 KB

Overview

Inspection carried out on 12 April 2013

During a routine inspection

We observed that people were involved in and consulted about decisions affecting their care. One person said, "I can do the things I like." There were effective recruitment and selection processes in place. Staff told us that they had been through a detailed recruitment process. Staff had the skills and support necessary to met people's needs safely.

The provider explained that she had carried out a survey of people, their relatives and professionals to obtain their views of the quality of the service. The quality of service provision was assessed and monitored. For example, there is now a training and supervision plan to make sure that staff receive the training and support they need. People's personal records, including their care plans, were accurate, and had been reviewed and updated at regular intervals.