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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 5 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

During our inspection of April 2012 we found that it was not possible to confirm that sufficient staff were always available to meet the needs of people who use the service. The manager explained that more staff had been recruited so that there were increased numbers of staff available to meet the needs of people. The rota showed that there were regularly two staff and a manager working with people.

Staff spent time talking with people and engaging in one to one activities with them. Staff said that sufficient staff were available to meet people’s needs throughout the day. We saw that staff were available to support people were needed.