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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 5 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Staff spoke with people in a manner that showed respect and met their individual needs. Staff could explain the various forms of abuse that might happen to people who use the service and were able to describe situations and issues that would indicate a person was being abused. They told us and training records confirmed that they had received safeguarding training.

People knew how to raise concerns about their care and treatment. Staff knew how to respond if they suspected that abuse had taken place. There was a safeguarding and whistleblowing policy in place. Staff explained that they would report their concerns to the manager. Staff knew they could report concerns to the local authority safeguarding team and other statutory bodies.