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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 5 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw that staff understood people’s needs. They were treated respectfully and spoken to in an appropriate manner. People's change in behaviour was responded to sensitively in a manner that enhanced the individual's well-being. Changes to people's needs were discussed with them.

We looked at a three care plans. These provided information about people’s needs. Care plans gave guidance for staff about how they should meet people's needs. Staff understood people's care and cultural needs. Care plans clearly identified people's needs resulting from their diverse cultural backgrounds. People’s plans identified when they needed one-to-one support. Daily notes showed that people were taking part in activities.

There were risk assessments in place to ensure that people’s safety and well-being was maintained when receiving care and support. This meant that people's needs were identified and met in a manner that promoted their independence and safety.

Clear guidance was available in people’s care plans regarding their need for one-to-one support. Daily notes showed that people were taking part in activities. Where they had particular behavioural needs these had been monitored regularly. Where necessary the appropriate professionals had been consulted for advice regarding people’s behaviour.