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We are carrying out a review of quality at Fouracres Care Services. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

Overview

Inspection carried out on 5 November 2012

During a routine inspection

We observed that people were involved and consulted about decisions affecting their care. We saw that staff understood people’s needs. Staff spoke with people in a manner that showed respect and met their individual needs.

Staff spent time talking with people and engaging in one to one activities with them. Staff said that sufficient staff were available to meet people’s needs throughout the day. We looked at the files for the three new staff. There were no skills for care induction records to show this induction process had been completed. Staff had not received all of the training and support they needed to care for people safely.

We were told that there had not been a formal survey of people, relatives and other stakeholders about how the service could be improved. The provider could not show us how the delivery of care and management of the service were monitored, but said that there had been some consultation with relatives about care and support needs.