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Inspection report

Date of Inspection: 12 August 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 47.94 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 12/08/2011.

Our judgement

People felt that staff knew how to meet their needs. However, staff may not have all the skills needed to support people effectively. People may not receive the care and support they need. Overall, we found that Fouracres Care Service was meeting this essential standard but, to maintain this, we suggested that some improvements were made.

User experience

People felt that staff knew how to meet their needs. We saw that staff understood people’s needs. Staff knew how to support them.

Other evidence

Staff told us they had received all their mandatory training, for example, moving and handling, medication, food hygiene and infection control. However, training certificates showed that most training had occurred over two years ago. We asked the registered manager about her training plans. She was not able to show us a training plan to confirm that staff would get the necessary training to ensure they could continue to meet people’s needs. There was no information to show that any updated training had taken place or was being planned. The registered manager agreed to put a plan in place to make sure that staff receive the training they needed to meet the needs of people.

All staff felt that they had been supervised, guided and supported in their work with people. There were records of supervision available. These records showed that staff were receiving supervision regularly. Staff felt that supervision gave them an opportunity to discuss issues about how they care for people. Staff were supported to provide the care that people need.